Shipping & Return Policy
Shipping times noted at checkout and below do not include processing times. We are working hard to get your order out as quickly as possible. You will receive a shipping notification over email with tracking when your order dispatches. Please allow 72 hours for live tracking updates. All orders are dispatched from Canada, there is no local pickup option currently available. Standard shipping times are not guaranteed. To minimize the chances of delays, please use express shipping options (if available).
Below you will find a breakdown of estimated delivery times and shipping and handling costs. Shipping costs are not included in the prices of our products. Shipping costs are determined by the shipping address, shipping method, and box dimensions. In some cases, due to the size or weight of the particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.
Shipping Rates & Delivery Times:
All orders are currently dispatching from our I.D.E.A. Studios fulfillment location in Canada. We offer flat rates and express live rates for shipping noted below. For live rates, please continue to checkout to determine real-time shipping rates and delivery times to your destination. Your shipping rate is based on the products you selected and your ship to location. Please reach out to our customer service team if you cannot produce a shipping rate during checkout and we will do our best to generate a custom quote for you. If you are shipping internationally, transit times do not include potential delays at the border due to customs clearance.
*Shipping times cannot be guaranteed.
USA SHIPPING RATES
Standard Shipping to USA - $15 USD (5 to 10 business days) - Free Standard Shipping to USA on orders with a total exceeding $200 USD.
Express Shipping to USA (1 to 4 business days) - Continue to checkout to determine express shipping options and times to your destination.
UK SHIPPING RATES
Standard Shipping to UK- £15 (5 to 10 business days) - Free Standard Shipping to UK on orders with a total exceeding $200 USD.
Express Shipping to UK (1 to 4 business days) - Continue to checkout to determine express shipping options and times to your destination.
SPAIN SHIPPING RATES
Standard Shipping to Spain - $20 USD (5 to 10 business days) - Free Standard Shipping to USA on orders with a total exceeding $200 USD.
Express Shipping to Spain (1 to 4 business days) - Continue to checkout to determine express shipping options and times to your destination.
GERMANY SHIPPING RATES
Standard Shipping to Germany - $30 USD (5 to 10 business days) - Free Standard Shipping to Germany on orders with a total exceeding $200 USD.
Express Shipping to Germany (1 to 4 business days) - Continue to checkout to determine express shipping options and times to your destination.
CANADA SHIPPING RATES
Standard Shipping within Canada - $10 USD (3 to 5 business days) - Free Standard Shipping within Canada on orders with a total exceeding $200 USD.
Express Shipping within Canada (1 to 4 business days) Continue to checkout to determine express shipping options and times to your destination.
INTERNATIONAL SHIPPING RATES
Express Shipping International (1 to 10 business days) - Continue to checkout to determine shipping options and times to your destination. For international shipping with offer the best rates from Aramex, Purolator, DHL, Fedex, and UPS.
We utilize an assortment of carriers including Fedex, UPS, DHL, Purolator, Canpar, and Aramex (international only) based on your location and the most competitive rate. Some carriers are more suitable for different customer locations. Please search your tracking information on the carrier websites for the most detailed information on your package.
International Duties and Customs Fees:
International orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your shipping carrier if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance. They often can be paid online through the carrier websites.
*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
To help our customers estimate any import fees they may experience, below are anticipated fees and conditions to a few of our major export countries. We recommend contacting a local broker to get the most up-to date import fees. Unfortunately, we have no control over these charges, and are not able to tell you what the exact costs will be, as customs policies and import duties differ from country to country.
USA: no duties apply to orders $800 USD or less. Orders over $800 USD are approximately 18% duties on all goods, plus your state sales tax.
United Kingdom: no duties apply to orders £135 or less. Orders over £135 are charged approximately 12% duties on all goods, plus VAT tax.
Germany: no duties apply to orders EUR 22 or less. Orders over EUR 22 are charged the standard rate of VAT of 19%.
Why ship from Canada?
We chose Canada to be our base of operations for two major reasons. Firstly, our production team are based in Canada and have extensive experience working with local suppliers and manufacturers. This means we have direct access to companies that we know allow us to fulfill our vision.
Secondly, North America is where the majority of our audience base resides. Having production and distribution within North America means we can cut down on travel emissions and delivery times compared to shipping out of Europe.
However, we hope that in time I.D.E.A. will expand to the point that we can also have fulfilment centres in Europe, further allowing us to optimise our delivery times, whilst reducing shipping costs to you guys and our environmental impact.
All products will ship from Canada and in accordance individual provincial regulations, provincial and sales taxes will apply to all orders within Canada. For all international orders, there will be no sales tax charged at time of order.
I.D.E.A. Studios will gladly accept any full-priced items for exchange or store credit within 7 days of receipt. We are currently unable to offer refunds for our products. Due to limited available quantities and order release schedule, we cannot offer refunds.
Products must be returned in unworn, unwashed and undamaged condition in the original packaging. I.D.E.A. Studios will not accept any returned merchandise without prior written communication and a valid Return Authorization. Please contact us via firstname.lastname@example.org to initiate a return. Once your product return is received and inspected, we will notify you if your return is accepted or declined.
All sale items and discounted merchandise are final sale and cannot be returned or exchanged. I.D.E.A. Studios does not assume any responsibility for lost or damaged returned goods while in transit from the customer. Therefore, we strongly recommend that customers use an appropriate carrier with a tracking system.
In the event an order is returned back to the sender due to an incomplete, invalid address or refused upon delivery, the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping, no exceptions. If the customer cannot be contacted or chooses not to pay the required re-shipping postage, I.D.E.A. reserves the right to consider the order abandoned and a 25% restocking fee will be applied towards the store credit issued.
Order Cancellations & Modifications:
We cannot cancel or modify orders once they are placed and will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.
Due to high volume, we can only process orders as they are received. We cannot combine shipping on orders to the same address. All orders placed through the website are subject to availability and acceptance. In the event that the item you purchased is no longer available, we will notify you as soon as we can.
We reserve the right to change the products listed on the website without prior notice and/or may limit from time to time the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on the website. If I.D.E.A. Studios discontinues the item you have ordered, we will issue you a full refund for any product purchased but not yet shipped.