Shipping & Returns
Shipping & Return Policy:
Which countries do you ship to?
We ship to: Argentina, Austria, Australia, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, India, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United States and United Kingdom.
Shipping times noted at checkout and below do not include processing times. We are working hard to get your order out as quickly as possible. You will receive a shipping notification over email when your order dispatches. All orders are dispatched from the United Kingdom. Standard shipping times are not guaranteed.
Below you will find a breakdown of estimated delivery times and shipping and handling costs. Shipping costs are not included in the prices of our products. Shipping costs are determined by the shipping address, shipping method, and box dimensions.
Shipping Rates & Delivery Times:
All orders are currently dispatching from our I.D.E.A. Studios fulfilment location in the UK. We currently offer flat rates and standard shipping. Your shipping rate is based on the products you selected and your ship to location. Please reach out to our customer service team if you cannot produce a shipping rate during checkout and we will do our best to generate a custom quote for you. If you are shipping internationally, transit times do not include potential delays at the border due to customs clearance.
*Shipping times cannot be guaranteed.
Standard Shipping within the UK - £2.99 (3 - 5 business days) - Free Standard Shipping to UK on orders with a total exceeding £100.
Standard Shipping to USA - £12.50 (3 to 17 business days).
Standard Shipping within Canada - $25 CAD (3 to 17 business days).
Standard shipping within the EU ranges from €10.99 to €17.99, EU shipping rates are dependant on the ship to location.
Rest of the world:
We use UPS and strive to get you the best rate possible for shipping, please see your rate during the checkout process.
We utilise an assortment of carriers including Royal Mail, Evri, UPS and DHL. Some carriers are more suitable for different customer locations. Please search your tracking information on the carrier websites for the most detailed information on your package.
International Duties and Customs Fees:
International orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your shipping carrier if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance. They often can be paid online through the carrier websites.
*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
To help our customers estimate any import fees they may experience, below are anticipated fees and conditions to a few of our major export countries. We recommend contacting a local broker to get the most up-to date import fees. Unfortunately, we have no control over these charges, and are not able to tell you what the exact costs will be, as customs policies and import duties differ from country to country.
USA: no duties apply to orders $800 USD or less. Orders over $800 USD are approximately 18% duties on all goods, plus your state sales tax.
Germany: no duties apply to orders EUR 22 or less. Orders over EUR 22 are charged the standard rate of VAT of 19%.
All products ship from England and VAT will apply to all orders within England. For all international orders, there will be no sales tax charged at time of order.
I.D.E.A. Studios will gladly accept any full-priced items for exchange or store credit within 7 days of receipt. We are currently unable to offer refunds for our products. Due to limited available quantities and order release schedule, we cannot offer refunds.
Products must be returned in unworn, unwashed and undamaged condition in the original packaging. I.D.E.A. Studios will not accept any returned merchandise without prior written communication and a valid Return Authorisation. Please contact us via email@example.com to initiate a return. Once your product return is received and inspected, we will notify you if your return is accepted or declined.
All sale items and discounted merchandise are final sale and cannot be returned or exchanged. I.D.E.A. Studios does not assume any responsibility for lost or damaged returned goods while in transit from the customer.
In the event an order is returned back to the sender due to an incomplete, invalid address or refused upon delivery, the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping, no exceptions. If the customer cannot be contacted or chooses not to pay the required re-shipping postage, I.D.E.A. reserves the right to consider the order abandoned and a 25% restocking fee will be applied towards the store credit issued.
Order Cancellations & Modifications:
We cannot cancel or modify orders once they are placed and will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.
We can only process orders as they are received. We cannot combine shipping on orders to the same address. All orders placed through the website are subject to availability and acceptance. In the event that the item you purchased is no longer available, we will notify you as soon as we can.
We reserve the right to change the products listed on the website without prior notice and/or may limit from time to time the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on the website. If I.D.E.A. Studios discontinues the item you have ordered, we will issue you a full refund for any product purchased but not yet shipped.